Customer Experience Technologies
Thursday, September 23, 1 PM to 2:30 PM EST
Customer service operations, including both call centers and walk-in customer service centers, are central to many agencies’ electronic toll collection programs. In recent years, innovations in both technology and business practices have led to greater automation and efficiency in these functions across a wide range of industries. The toll industry, however, has been slow to adopt these advancements to leverage better customer experience tools and reduce its operations costs. Today in the 21st century, customer-centric toll agencies are focusing on creating a stellar customer experience and focusing on leveraging innovative technology such as artificial intelligence, virtual agents, advanced analytics, customer communication management and omnichannel communication to enhance service delivery and reduce costs.
Join Our Experts
Why Should I Attend?
Learn how to improve customer experience with new innovative technologies
Understand how to capture better analytics from customer experience engagements
Learn how to leverage best practices from other contact centers and technology providers
Network with industry leaders